Maintenance requests track service work for an asset from submission through its outcome.
Request service
Request Maintenance is available for assets marked In Use, Deployed, or In Stock when you can edit records.
Open an asset record or find it with the QR scanner. Maintenance Type options come from Maintenance types.
- 1
Open an eligible asset
SidebarAsset ManagementAssetsSelect an asset
- 2
Open Request Maintenance
Describe the issue and choose a maintenance type.
- 3
Select Request Maintenance
Ark creates a request that requires approval.
| Field | Required | Details |
|---|---|---|
| Maintenance Type | Required | Select a configured maintenance type. |
| Request Type | Optional | Breakdown, Preventive, Calibration, Inspection, Upgrade, or Other. |
| Priority | Optional | Low, Medium, High, or Critical. |
| Issue Description | Required | Explain the problem or work requested. |
| Impact Description | Optional | Describe the effect on asset use or operations. |
| Vendor | Optional | Select a service vendor, if known. |
| Estimated Cost | Optional | Expected cost. The value cannot be negative. |
| Photos / Documents of the Issue | Optional | Upload up to 10 files within the limits shown in the dialog. |
Screenshot coming soon
The Request Maintenance dialog.
- Capture URL
- https://ark.toystack.ai/asset-management/assets
- On-page action
- Open an asset, then select Request Maintenance.
- Add image at
- public/docs/images/maintenance-create.png
Manage the lifecycle
Find requests with the list's search, status, and priority controls. On a request detail page, permitted reviewers can approve or reject a pending request. Permitted managers can start approved work, then complete, hold, fail, or resume it as its status allows. The page records activity alongside the request.
| List column | Shows |
|---|---|
| Request # | Maintenance request reference. |
| Asset | Asset name; select the row for details. |
| Type | Configured maintenance type. |
| Priority | Low, Medium, High, or Critical. |
| Status | Pending, Approved, In Progress, On Hold, Rejected, Completed, Cancelled, or Failed. |
| Assigned To | Member assigned to the work. |
| Requested By | Member who raised the request. |
| Requested | Request date. |
Screenshot coming soon
The maintenance request list.
- Capture URL
- https://ark.toystack.ai/operations/maintenance-requests
- Add image at
- public/docs/images/maintenance-requests.png
Approve and complete maintenance
The approval dialog can assign a person, vendor, and scheduled date; all three are optional. Starting, holding, resuming, and cancelling work each offer optional remarks or a reason. Rejection requires a reason.
- 1
Open a request
SidebarOperationsMaintenance RequestsSelect a row
- 2
Choose an available action
The buttons depend on the request status and your access.
- 3
Complete the action dialog
For completion, record the work and duration using the field reference below.
| Field | Required | Details |
|---|---|---|
| Work Description | Required | Describe the work performed. |
| Duration (hours) | Required | Time spent on the work; it must be greater than zero. |
| Parts Replaced | Optional | Parts installed or replaced. |
| Parts Cost | Optional | Cost of parts; it cannot be negative. |
| Labor Cost | Optional | Labor cost; it cannot be negative. |
| Downtime (hours) | Optional | Asset downtime; it cannot be negative. |
| Next Maintenance Date | Optional | Next planned service date. |
| Vendor | Optional | Vendor that performed the work. |
| Resolution Notes | Optional | Additional outcome details. |
| Proof of Completion | Optional | Up to 10 supporting files within the dialog's upload limits. |
Approval fields
| Field | Required | Details |
|---|---|---|
| Assign To | Optional | Member responsible for the approved work. |
| Vendor | Optional | Service vendor, when known. |
| Scheduled Date | Optional | Planned date for the work. |
When maintenance fails
Mark as Failed opens a separate form. Rejection also requires a reason, while putting work on hold, resuming, starting, or cancelling uses an optional remarks or reason field.
| Field | Required | Details |
|---|---|---|
| Failure Reason | Required | Explain why the maintenance could not be completed. |
| Retire Asset | Optional | Choose whether the failed asset should be retired. |
| Supporting Evidence | Optional | Upload up to 10 files within the dialog's limits. |